NAB launches relief measures for customers affected by major storms in Victoria which commenced 25 August 2024.
Disaster Relief Grants of $1000 are being made available for eligible NAB customers in impacted areas.
Loan deferrals, reduced repayment arrangements and hardship options available.
NAB is providing $1000 grants and additional financial relief to eligible customers impacted by severe storms, to assist them in the immediate aftermath.
The grants will help NAB customers who have suffered significant damage to their home, farm or business, cover emergency expenses.
NAB Executive Retail, Victoria, Mil Kairouz said a range of support measures – from grants to loan payment deferrals and other relief measures – were in place to help impacted NAB customers.
“To the Baw Baw, Cardinia, Greater Shepparton, Latrobe, Mansfield, Murrindindi and Yarra Ranges families, communities and businesses who have suffered significant damage to their homes, farms and premises: we are here to help,” Mr Kairouz said.
“This will be a testing time for our communities and we’re standing by them, providing immediate assistance and making $1000 grants available to help those most affected.
“NAB customers impacted in Baw Baw, Cardinia, Greater Shepparton, Latrobe, Mansfield, Murrindindi and Yarra Ranges are encouraged to contact us as soon as possible.”
Further support is available for NAB customers directly impacted, including:
Loan deferral or reduced repayment arrangements for home, personal and some business loans.
Hardship support for customers struggling to make minimum monthly payments on personal loans, home loans or credit cards.
Deferring upcoming credit card payments.
Waiving and/or refunding fees and charges, including merchant terminal fees and early access fees to term deposits.
NAB colleagues who have been evacuated from their place of residence or cut off from support services can also access funds to assist with accessing temporary accommodation and everyday essentials.
For further assistance, impacted customers are encouraged to visit Natural Disaster Relief and Support at nab.com.au.
If a customer is unable to access the internet, over the phone assistance is available by calling:
Individuals: 1300 308 132 Mon – Fri, 8:00am to 7:00pm ADST.
Businesses: 1300 769 650 Mon – Fri, 8:00am to 5:00pm ADST.
All enquiries will be assessed on a case-by-case basis by the NAB Assist team to determine eligibility.
Disaster Relief Grants for severely impacted, eligible NAB customers will remain open until 24 September 2024.
Grants are not available for minor damage to homes or for damage to personal items and appliances, sheds, garages, gardens, or loss or damage to investment properties or holiday homes.
NAB also has a longstanding policy to provide employees who are emergency service volunteers as much paid crisis leave as they require during emergencies.
