Yarra Valley Water has estimated almost 100,000 customers with eligible concession cards are missing out on discounts off their water bills.
Yarra Valley Water is urging concession card holders to get in touch to register their concessions and learn about payment plans and other ways to save money.
Hume residents can visit pop-up stalls at the library where Yarra Valley Water staff will be available to help customers.
It’s part of a campaign to raise awareness of the organisation’s WaterCare program, which supports customers experiencing financial vulnerability.
Managing Director Pat McCafferty encouraged locals to reach out to the team for help.
“We know many of our customers are feeling the effects of a rising cost of living and we want them to know that we’re here to help,” he said.
“We hope that by getting out in the community and meeting people we’ll be able to help customers find the financial support they need and help more households.”
Customers with an eligible concession card can save up to 50 per cent.
Eligible concession card holders can save an average of $209 a year off their water bills.
Customers who are experiencing financial hardship can also apply for a Utility Relief Grant of up to $650 off their bills, or switch to smaller more regular payments.
Customers can also register a valid concession card online at yvw.com.au/concessions or call 1300 441 248 for help.
For more information, please visit www.yvw.com.au/WaterCare.
